Refund policy

At EverMora, we want our jewelry to reflect your personality and how you feel in every moment. If you’re not completely satisfied, we’ll gladly offer an exchange or refund according to our return policy.

Can I return my item(s)? 

Please see the return guidelines listed below to see if purchased items are eligible for a return. Free shipping will be provided for any item qualifying for return. We offer 15-day returns for all customers, the return window starts from the day the shipment is delivered/picked up.  A small variable restocking fee will be charged and deducted from the returned amount.

To qualify for a return:

• Items must be in their original condition without signs of wear or damage.
• All jewelry must be in original and unopened packaging.

All below items are non-returnable:

• Worn earrings. 
• Gift cards.

Can I make an exchange?

We offer a 15-day exchange on all eligible items. Please have your order confirmation email or order number. To qualify for an exchange, all items must meet the same return qualifications listed above. Free shipping will be provided for any item qualifying for return. A small variable restocking fee will be charged for the exchange.

To qualify for an exchange:

• Items must be in their original condition without signs of wear or damage.
• All jewelry must be in original packaging.

All below items are not exchangeable:

• Worn earrings. 
• Gift cards.

 

When will I receive my refund? 
You’ll be automatically refunded on your original payment method. Please remember it can take some time (5-10 business days) for your bank or credit card company to process the refund.

For Return and Exchange requests, please email contact@evermoraco.com with your order number and confirmation email. We will provide a shipping label at no cost to you, for your convenience.